Live chat software is a service that allows immediate customer support and information. It works as an instant messenger where your customers can communicate with you in real-time. Live chat support has the ability to promptly and conveniently answer customer inquiries that can bump up your website conversion rates. Live chat softwares used to offer real-time service online. It allows your website visitors to get immediate support or information, via a handy chat window. So, the website visitor types a message inside the live chat session, and a business operator types back.
Live chat
LiveChat is the industry leader in live chat softwares. It’s very easy to set up and install with their free LiveChat plugin for WordPress. LiveChat also offers beautifully designed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while on the go, without having to log in to your WordPress dashboard.
| Features | Message sneak-peek. Canned responses. Chat tags.Rich messages. File sharing. Chat archives. Notifications. Chat transfer. |
| Pros | Immediate Access for Customers. Efficient Use of Employee Time. Live Customer Chat is Affordable for Businesses. Improves Brand Image. |
| Cons | May Feel Impersonal to Some Users. May Not Work on Mobile PlatformsTime Zone Issues. |
| Free plan/ Trial | Free 14-day trial |
| Paid Plan Starts from | $16 |
Live Agent
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.
LiveAgent is software for real-time conversations with customers. It provides a chat solution to improve the rate of communication. This tool helps you to convert a website visitor into a business lead.
| Features | It helps you to increase sales. The software enables you to become proactive. It can improve customer satisfaction. You can manage many customers at the same time. LiveAgent helps you to monitor the website. Provides real-time typing-view. Chat windows can be customized. It can be integrated into any website. |
| Pros | The software is easy to implement even in large teams. It offers the ability to self-host behind the firewall. You can customize plenty of features and tailor them for your business needs. The vendor listens hard to feedback and constantly works to improve the software. You can use the API for development. The self-service setup is very useful. The pricing is reasonable |
| Cons | The mobile app’s interface could use some improvements, though it is still convenient to work with. The software could support more integrations with business systems to boost its effectiveness and usability. |
| Free plan/ Trial | 14-Days trial |
| Paid Plan Starts from | $15 |
Podium webchat
Podium Webchat is an all-in-one messaging platform that simplifies and streamlines customer communications. Podium Webchat enables businesses to capture and convert leads while they’re on your website with an easy-to-use button that connects you to your leads through text. Webchat converts to SMS text automatically so customers can carry on their conversations with you even after they’ve left your site.
| Features | Accurate tracking with Google Analytics. Automatically send warm leads to your CRM. Transfer conversations from one location to another Daily performance emails Smart canned responses An autoresponder |
| Pros | Customer communication Reputation management Google visibility Rapidly responsive Integration with POS |
| Cons | Very expensive because prices are not cleared Becoming more geared to enterprise-level clients |
| Free plan/ Trial | NA |
| Paid Plan Starts from | Available on customization |
Hubspot live Chat
HubSpot’s live chat tool is fully integrated with a chatbot builder that you can start using for free. HubSpot’s free live chat softwares helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you’ll scale your live chat so you can answer more questions, quickly — even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot’s live chat software will help you do it. Sign up for free today.
| Features | Follow-up with visitors Take notes about their conversations Make phone calls Turn conversations into tasks Automatically create support tickets |
| Pros | It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place. It’s easy to use |
| Cons | It Gets Expensive — QuicklyTheir Contracts Aren’t Flexible |
| Free plan/ Trial | Available |
| Paid Plan Starts from | $45 |
Pure chat
Pure Chat is the preferred live chat solution for small to mid-sized teams. PureChat is the platform to help you meet foreigners all over the world, do video chat and learn foreign languages with them. Pure Chat is a Live Chat plugin for WordPress. It offers unlimited chats. All chat widget customizations, transcript history, triggers, email forms (when unavailable), etc. Pure Chat PRO offers real-time analytics, visitor tracking, and contact tracking features.
| Features | Canned Responses Customizable Branding Offline Form Proactive Chat Third-Party IntegrationTransfers/RoutingWebsite Visitor Tracking |
| Pros | Online chat Multiple websites, multiple usersSupervisor feature Instant access to the transcripts once the chat has ended The ability to send a copy to the consumer allows us a second chance to connect Personal chat pages |
| Cons | Customization is limited. It’s not easy to control which page to show chat, which pages not to show. |
| Free plan/ Trial | 30-days Trial |
| Paid Plan Starts from | $49 |
Intercom
Intercom is an American software company that produces a messaging platform that allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email. Build better customer relationships through conversational, messenger-based experiences with Intercom. Intercom organizes its chat features into three categories: those for customer acquisition, engagement, and customer support. The reason this is considered one of the best live chat softwares is that it moves your customers through the sales funnel quickly and efficiently.
| Features | Team Inbox. Answer customer questions through a collaborative, shared, and highly customizable Inbox. Outbound Messages. Help Center Articles. Product Tours. Custom Bots. Resolution Bot. |
| Pros | Chat within SaaS applications. Creation of simple tutorials or articles. The housing of training/customer-facing videos. |
| Cons | The ability to track and catalog service tickets by ID/Customer/Etc. Reporting functionality could be stronger |
| Free plan/ Trial | NA |
| Paid Plan Starts from | $39 |
FreshChat
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and their teams focus on a continuous and context-driven messaging experience. Freshchat for enterprises is one of excellent live chat softwares on its own that lets you scale your customer support team through powerful integrations and automation.
| Features | In-app campaigns Triggered messaging Push notifications Message channels Unlimited contacts Priority inbox Custom views Events and user properties People segmentation |
| Pros | An exciting new platform for talking to your customers. Makes all communication continuous so customers feel understood. Strong recommend |
| Cons | Most of the API integrations that are available needs to have a higher package plan which can get pricey. Automation is limited to a couple of available options and are not extendable. |
| Free plan/ Trial | 21-days trial |
| Paid Plan Starts from | $13.66 |
JivoChat
JivoChat is an all-in-one business messenger that is optimized for WordPress which teams use to talk to customers everywhere: live chat, phone, email, and social. JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales. Customize and configure freely, get the most out of it by reflecting your style and strategy.
| Features | Send and receive client communications through Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, your support email address, and even your phone. Offline Messages Are available 24/7 Offer your visitors a call when chat is not enough. JivoChat offers powerful desktop and mobile apps and a web-based app that you can reach via your favorite browser. |
| Pros | Connect all of your communication channels and handle it from a single app efficiently Engage with your visitors in real-time and convert them to paying customers Manage your customers efficiently with in-app CRM as a team or connect your favorite CRM easily Offer calls to your visitors via live chat widget and/or connect your phone number to make/receive calls via Jivo |
| Cons | No ability to provide customers with references to frequently asked questions. |
| Free plan/ Trial | Available |
| Paid Plan Starts from | $7.05 |
ZenDesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
| Features | Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social mediaMobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand |
| Pros | Automation works well for ticket distribution Knowledge base is clean and provides a good search feature Email support looks like a regular inbox Easy to pass customers across multiple reps. |
| Cons | Costs to add on other features to empower staff can get costly |
| Free plan/ Trial | Available |
| Paid Plan Starts from | $5 |
Wrapping-Up
Live chat is a medium that allows your business to engage with your website visitors in real-time, via messaging. Implementing a live chat solution for your business can be used by your marketing, sales, and customer support teams and be beneficial across your customer’s journey. Our editorial staff chose Live Chat and Jivo chat as the best live chat softwares. There are lots of great live chat solutions available. But be sure while choosing the best one which meets your business needs and customer satisfaction.
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Vijay Sood is a seasoned digital marketer with a passion for driving online growth and innovation. With a robust background in developing and executing comprehensive digital strategies, Vijay excels in leveraging SEO, content marketing, and social media to boost brand visibility and engagement. His expertise lies in transforming data-driven insights into actionable marketing campaigns, helping businesses achieve their digital objectives.